Commitment

EK Sweden protects the Privacy of our potential and current customers. EK Sweden ‘s Privacy Policy (the ” Privacy Policy “) applies to all personal data (as defined below) managed by us, which includes all personal data collected or entered on our websites, mobile apps, social media or other sources, both online and offline, as described below (collectively referred to as ” EK Sweden’s products “).If you are unable to, or wish to provide us with the personal information we request, there is a possibility that we will not be able to provide you with the information or services that you have requested.

EK Sweden is responsible for the processing of your personal data in accordance with this privacy policy can be found here and depends on which EK Sweden products you are interested in or use. Being a data controller means that it is the responsibility of this company to ensure that your personal data is processed in accordance with applicable privacy and data protection laws.

Personal data

Personal Information” is information or parts of information that can be used to identify you, for example:

  • Names and contact details (eg address, email or phone number)
  • Account information (eg name, profile picture or social media account)
  • Homeland
  • Date of birth
  • Technical information, e.g. username, IP address, browser or device data, information collected through cookies, pixel tags or other technologies, file server data logs, app usage information, and location information
  • Preferences (eg shopping routines or requests for courses)
  • Name and address of company or school
  • Credit and debit card numbers
  • Medical condition (eg allergies or diseases relevant to the EK Sweden product you requested)

How do EK Sweden collect personal information?

We collect personal data in several ways:

  • Direct from you: Information is collected directly from you, through the information you provide us directly or indirectly through occasions when you come into contact with us, such as:
  • Offline: We may collect personal data from you offline, for example when you contact customer support, register for a product or service, or provide us with the information in writing.
  • Online: We collect personal information from you through EK Sweden’s products, for example when you sign up for a newsletter or subscribe to a service or product. We also collect personal data through:
  • Cookies. Cookies allow a web server to transfer data to a computer or device for record keeping and other purposes. If you do not want information to be collected through cookies, there is an easy way in most browsers to turn off the use of cookies. For detailed information about the cookies we use and its purposes, please visit our cookie policy .
  • The use of a mobile app. When you download and use one of our mobile apps, and as far as your privacy settings allow, we can track and collect user data, such as what time and date your device connected to our servers and what information or files have been loaded down to the mobile app based on your device number.
  • Your device. If permitted by your device, we collect physical location information and provide customized site-based services and content. Read more under “How do we use personal data?”
  • From our Group companies, business partners, suppliers or insurance agents. We, in connection with your program, receive personal data from:
  • Local EK Sweden’s companies that market our services and provide customer service in your home country and provide us with the personal information needed for your order, or the school in the destination country that provides some of the services you have ordered, or the central EK Sweden is responsible for the implementation of the agreement you have entered into with EK Sweden.
  • Business partners such as local vendors who promote the sale of our services in your home country.
  • fficers who receive information about your insurance case in an insurance situation.
  • From other sources. We may receive personal data from other sources, such as public databases, partners in e.g. marketing or those providing software and services for automated digital marketing and analytics; social media platforms such as Facebook, Instagram, Snapchat, LinkedIn, Twitter, YouTube; messaging services such as WhatsApp or Facebook Messenger, or from people you are friends with or otherwise contact through social media platforms, and other third parties. For example, if you choose to connect your social media account to your EK Sweden account that you have access to when you book an EK Sweden product, personal information that you used when registering will be sent to us, such as: e-mail address, telephone number, postal code, address , date of birth, name and username. Policy.
  • If you browse our websites We may also collect information about your use of our services through your browser to track activities on our website, such as MAC address (Media Access Control), computer type (Windows or Mac), resolution, operating system and version, device manufacturer and model, language, browser and version, service provider or the name and details of the EK Sweden product you are using. In addition, your IP address is automatically logged and identified in our log files when you visit an EK Sweden product, as well as the time and pages visited. This data is stored and used in conjunction with other personal data that you have provided, if you have given us permission to do so. You can read more about the collection of your IP address and other browser data in our cookie policy.

How do we use personal data?

  • Your personal information is handled by EK Sweden to complete your booking and provide you with the services you have ordered (including travel insurance), as well as for customer service, administrative service or for other reasons for the execution of the agreement between you and us, as described in this policy.
  • We may also use personal information:
  • For statistical purposes, calculate user levels and help diagnose server problems with EK Sweden products and ensure that EK Sweden products work properly.
  • To allow you to contact and be contacted by other users through EK Sweden products, to the extent offered by the relevant EK Sweden product.
  • To allow you to participate in forums, chats, profile pages and blogs, and to use services that allow you to post information and materials.
  • If you have consented to:
  • Analyze and improve our offerings by identifying user trends, determining the effectiveness of our marketing campaigns, and tailoring the experience and content of EK Sweden products based on your past activities in EK Sweden products. For example, depending on which EK Sweden product you have searched for on our website or visited, the offer may be limited to a specific language, course length or budget.
  • Provide customized, location-based services and content through the use of your device’s physical location. For example, you will be redirected to your local EK Sweden in your home language if your device shows that you are browsing from that country, or you can choose the EK Sweden office closest to you for visits or information.
  • Promote our products and services, which include special offers based on your interests. For example, through email marketing such as Salesforce Marketing Cloud’s management software that collects mailing lists and schedules and that modifies email messages as the recipient reads, clicks and relays. All such email communications contain a link to unsubscribe.

How do we share personal data?

  • We share your personal information with our Group companies, business partners and service providers both inside and outside EEA / Switzerland:
  • For example, our group companies are a EK Sweden company that markets the sale of our services and offers customer service in your home country, or the school in your destination country that provides some of the services you have ordered, or the main company that offers one of EK Sweden ‘s programs.
  • Business partners may be, for example, local vendors that promote the sale of our services in your home country, those that provide transportation and lodging in your destination country, or activity / course leader or other manager of any of your programs, or an insurance company that prepares your travel insurance.
  • Providers of services such as IT systems, which can be used for customer relationships or payments, schedule lessons or save study results, or software and services providers for automated digital marketing and analytics.
  • We have taken adequate safeguards for the transfer of your personal data outside the EEA / Switzerland, which includes standard contract clauses used by the European Commission which can be found at http://eur-lex.europa.eu/legal-content/EN/TXT/? uri = CELEX% 3A32004D0915 and http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32010D0087 . For more information on standard contract clauses, see the contact section below.
  • We also share personal information when we deem it necessary, for example: (a) under current regulations, (b) to follow a legal process, (c) to respond to a request from public and government agencies outside your home country , (d) to enforce our terms or a contract, (e) to protect the activities of our or our subsidiaries, (f) to protect our, your, or our Group companies’ rights, integrity, security or property, and (g) to give us the opportunity to reduce any damage we incur.

What do we base our right to collect personal data on?

We base our rights to collect and use your personal information on the fact that we need it to be able to give you access to the products and services that you have requested or ordered from us, or when there is a legitimate interest in us to use your personal information, such as to further promote similar products and services you have already ordered from us.Your express consent limits how we use sensitive personal information. For example, this data may be about health, ethnicity or religion. Read more under “Sensitive data”.Your express approval also limits how we use your personal information to send offers to you that you may be interested in.

Security

We use adequate security to ensure that your personal data is secure and up to date at both organizational, technical and administrative levels, and to protect your personal data from unauthorized or illegal processes and loss, corruption or damage.

Cancel Subscription

If at any time you no longer wish to receive information or advertising from us, you can 1) use “Cancel subscription” in an e-mail from us, 2) contact us via the contact information you can find under “Contact us”, 3) contact your local EK Sweden office in Sweden by phone, email or mail. Contact information can be found on our website.Be aware that change does not always happen immediately. We strive to follow your wishes as soon as practically possible.

Third-party pages

This privacy policy does not address, and we are not responsible for, any information, privacy or practices of third parties, such as third parties who provide a website to which any of EK Sweden ‘s products link. The fact that EK Sweden includes a link in the EK Sweden products does not mean that we or our group companies support the linked website.
We also provide access to third-party functionality that lets you share your activities in EK Sweden products on social media such as Facebook or LinkedIn. Please note that information you provide through the use of these features is governed by the third party’s own policy and not by this privacy policy. We have no control over, or responsibility for, any third party’s use of information you provide in connection with the use of such feature.

How Long Do We Store Personal Information?

We will only store your personal data as long as it is required for the purpose of collecting the information, or in accordance with the statutory time interval generally used on the market. Unless further storage is necessary due to a legal obstacle or defense in connection with legal requirements or if another period of time has been specified.
We will continue to store parts of your personal information that are necessary for marketing purposes until you withdraw your approval, but never for more than ten years after you last completed a service or the most recent delivery of a product.

If You Are Under 16

If you are under 16 years of age, this policy should be reviewed together with a parent or guardian to ensure that you both fully understand. We are not responsible for examining your age, but sometimes we may do verification checks. If we find out that you are a minor and that we have collected information about you without the express consent of your guardian, we will delete the information as soon as possible and you will not be able to use EK Sweden’s products.

Sensitive Data

Generally, we do not strive to collect sensitive personal data. This data is related to ethnic origin, political views, religion or philosophy, health or medicine information, criminal background or union membership. In some cases, the collection of this information may be necessary (for example, in order to provide the services or products you have ordered and in relation to your insurance, or the opportunity to apply for a visa or study funding). We will ensure that we receive your express approval before such a process begins and will process the information securely.

Updates To Our Privacy Policy

Our privacy policy changes from time to time. We will never significantly restrict your rights without informing you. We will publish all changes to the Privacy Policy on this page and, before the changes are implemented, make this clear. To the extent that we are required by law, we will seek your approval before any changes take effect.

Your Rights

You are entitled to once a year, contact us for free to find out what information about you is used. You have the right to receive your personal data in a format that can be read on a computer and you also have the right to transfer your personal data to another device.You also have the right at any time to withdraw your approval or object to us using your personal data for direct marketing purposes and you may at any time request that your use of your personal data be restricted, or that we delete your personal data. However, please be aware that limiting or deleting your personal data may mean that we cannot provide the information, services or products you have already requested. At your request, we must also correct parts of your personal information that are incorrect, incomplete or misleading.

Contact us

If you want a copy of the information EK Sweden has about you, or the standard data protection clauses, or want to use any of your rights, please contact one of our offices or click here .If you have any complaints about how we handle your personal information, you have the right to contact a higher authority in the country of residence.